ISO-IEC-20000-Foundation Interactive Questions & Latest ISO-IEC-20000-Foundation Exam Guide
ISO-IEC-20000-Foundation Interactive Questions & Latest ISO-IEC-20000-Foundation Exam Guide
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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:
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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q36-Q41):
NEW QUESTION # 36
What does ISO/IEC 20000-1 specify?
- A. Guidance on the application of service management systems
- B. Best practice guidelines for service management
- C. The requirements for a service management system
- D. A methodology for ensuring that service management operates at the least possible cost
Answer: C
NEW QUESTION # 37
During an audit, what is an observation?
- A. A recommendation that has to be actioned
- B. A finding against an area which is NOT in the scope of the standard
- C. A non-fulfillment of a requirement
- D. A conformity where there is an opportunity for improvement
Answer: D
NEW QUESTION # 38
Which is a requirement of incident management for a Major Incident?
- A. Opportunities for improvement shall be identified before the incident is resolved
- B. Responsibility shall be assigned for managing a major incident
- C. The customer shall be responsible for the definition of a Major Incident
- D. The root cause of a major incident shall be recorded at the time the incident record is created
Answer: B
NEW QUESTION # 39
How are ISO/IEC 20000 Parts 1, 2, and 3 used?
- A. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
- B. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
- C. It is mandatory for a service provider to conform to all parts of the standard
- D. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
Answer: D
NEW QUESTION # 40
What is the objective of service continuity management?
- A. To ensure that service continuity requirements are fully defined and agreed in service level agreements
- B. To ensure that potential service continuity issues are predicted and preventive action taken
- C. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
- D. To ensure that service continuity plans are tested in accordance with business needs
Answer: C
NEW QUESTION # 41
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