ISO-IEC-20000-FOUNDATION INTERACTIVE QUESTIONS & LATEST ISO-IEC-20000-FOUNDATION EXAM GUIDE

ISO-IEC-20000-Foundation Interactive Questions & Latest ISO-IEC-20000-Foundation Exam Guide

ISO-IEC-20000-Foundation Interactive Questions & Latest ISO-IEC-20000-Foundation Exam Guide

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Passing the ISO/IEC 20000 Foundation Exam ISO-IEC-20000-Foundation exam is your best career opportunity. The rich experience with relevant certificates is important for enterprises to open up a series of professional vacancies for your choices. PECB ISO-IEC-20000-Foundation learning quiz bank and learning materials look up the latest questions and answers based on the topics you choose. This choice will serve as a breakthrough of your entire career, so prepared to be amazed by high quality and accuracy rate of our ISO-IEC-20000-Foundation Study Guide.

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Latest ISO-IEC-20000-Foundation Exam Guide, New ISO-IEC-20000-Foundation Exam Guide

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
What does ISO/IEC 20000-1 specify?

  • A. Guidance on the application of service management systems
  • B. Best practice guidelines for service management
  • C. The requirements for a service management system
  • D. A methodology for ensuring that service management operates at the least possible cost

Answer: C


NEW QUESTION # 37
During an audit, what is an observation?

  • A. A recommendation that has to be actioned
  • B. A finding against an area which is NOT in the scope of the standard
  • C. A non-fulfillment of a requirement
  • D. A conformity where there is an opportunity for improvement

Answer: D


NEW QUESTION # 38
Which is a requirement of incident management for a Major Incident?

  • A. Opportunities for improvement shall be identified before the incident is resolved
  • B. Responsibility shall be assigned for managing a major incident
  • C. The customer shall be responsible for the definition of a Major Incident
  • D. The root cause of a major incident shall be recorded at the time the incident record is created

Answer: B


NEW QUESTION # 39
How are ISO/IEC 20000 Parts 1, 2, and 3 used?

  • A. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
  • B. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
  • C. It is mandatory for a service provider to conform to all parts of the standard
  • D. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

Answer: D


NEW QUESTION # 40
What is the objective of service continuity management?

  • A. To ensure that service continuity requirements are fully defined and agreed in service level agreements
  • B. To ensure that potential service continuity issues are predicted and preventive action taken
  • C. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
  • D. To ensure that service continuity plans are tested in accordance with business needs

Answer: C


NEW QUESTION # 41
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